Contact support
Email support@obgtools.com or call/text (413) 824-9906. Work directly with Xavier at OBG Tools in Western Massachusetts for setup, content, configuration, testing, launch, and ongoing support.
Response commitment
Messages are acknowledged the same business day whenever reasonably possible and no later than the next business day. Immediate repair is not guaranteed, but OBG Tools will respond, explain the next step, and schedule the work.
What to include
- The business or organization name
- The product or page involved
- What you expected to happen
- What happened instead
- A screenshot when it does not expose private information
Account, payment, or access issue
Use the email connected to the OBG Tools proposal or account. Include the approximate time of the issue and the selected package, but do not send payment-card details.
Ongoing support scope
Standard monthly service covers hosting and SSL, security and compatibility maintenance, technical troubleshooting, corrections needed to keep promised workflows functioning, customer access to edit approved content, publishing help, basic usage guidance, and backup/rollback help when available. Major redesigns, new custom pages, new integrations, large copywriting projects, branding, bulk data entry, and customer-specific features require a separate scope.