Confirmed project scope
The current plans are Website & Editor, Shop, and Service Business. Website & Editor includes an informational website and editing in the browser or phone app; it does not include customer accounts or business-management tools. Shop and Service Business include their respective business tools, website editor, and customer accounts. Service Business may use accounts alone or accounts with payments at the same plan price. Payment activation depends on provider setup and readiness. The written scope confirms the included features and delivery. Existing customer agreements continue to govern those projects. Demos do not promise that every demonstrated workflow is included in every plan.
Pricing and payment
The written proposal identifies the purchased plan and agreed price. See current pricing and subscriptions. The first 10 founding customers receive 50% off setup and subscriptions; customers 11–25 receive 25% off. The subscription discount continues while that subscription remains active. Payment-processing fees are separate. Existing written price commitments remain governed by the customer’s agreement.
For website projects, 50% of setup is due to begin and the remaining 50% is due when the website is ready to launch. OBG Tools does not publish until the customer approves the work and the final setup balance is paid. For new Website & Editor, Shop, and Service Business plans, app access and standard monthly billing begin when the website launches. App access is limited to the purchased plan. A validated referral receives a two-week monthly-service trial beginning on the launch date.
Founding-customer positions
The new Website & Editor, Shop, and Service Business offers begin a fresh founding-customer count. A separately billed business receives its position after its first 50% setup payment clears and ownership is verified. An owner of another genuinely separate business may receive the same founding discount on that business's purchased plan after ownership verification. Duplicate signups for the same business do not create additional positions.
A canceled position remains used once that business's website has launched. If the website never launched, the position may be offered again. Another customer's cancellation does not change an existing agreed price. Existing customer agreements remain unchanged. Referrals, plan changes and discount eligibility after cancellation are reviewed individually before billing changes.
Failed monthly payments
If a monthly payment fails, the business receives a 14-day buffer before OBG Tools follows up. The business then has seven days from the first follow-up email to respond. A response moves the matter to individual review with OBG Tools. If the payment remains unpaid and the business does not respond within those seven days, website service and app access end. Repeated reminders do not restart that response window.
A verified payment resolves the unpaid-payment case. Ending access does not automatically delete business records; applicable export and retention obligations remain in effect.
Refunds
Before launch, all setup payments remain refundable. If a prelaunch refund is issued, OBG Tools removes the private preview and stops work; the customer receives their original supplied materials but not the configured template, unfinished site, source code, private app, or proprietary design system. The customer keeps ownership of the domain, and the refunded OBG Tools site may not be copied, published, or moved elsewhere.
For a standard customer, the entire setup fee becomes nonrefundable when the website launches.
For a referred customer, the initial 50% becomes nonrefundable at launch. The final 50% remains refundable during the two-week referral trial. If the customer cancels during that trial, OBG Tools keeps the initial 50%, refunds the final 50%, charges no monthly subscription, takes the website offline, and transfers a paid-in-full domain when registrar rules permit. After the trial ends, the entire setup fee is nonrefundable.
OBG Tools remains responsible for correcting defects or missing work included in the signed scope.
Customer content and OBG Tools platform
Customers own their business name, original logos, photos, videos, writing, business information, and their customer and operational records. Customers may edit approved public content. OBG Tools controls and owns the platform code, templates, layout, navigation, colors, typography, motion, structure, publishing system, reusable components, app software, database design, and proprietary logic unless a written agreement states otherwise.
Changes, revisions, and redesigns
Website setup includes one consolidated revision round. New pages, integrations, major rewriting, branding, template changes, and added features require a separately approved quote. A redesign using another existing OBG Tools template costs $250 and includes moving current content, desktop/mobile review, one revision round, and publishing.
Cancellation and handoff
Month-to-month cancellation takes effect at the end of the current paid billing period, with no additional notice-period charge. Service remains active through the paid period, any unpaid balance remains due, and no prorated partial-month refund is promised. The hosted website goes offline after service ends unless another arrangement is approved. App features, support, publishing, and connected services also end after the paid period.
The customer receives one reasonable data export of available records and practical exportable media when available. Data may be retained for approximately 30 days for export or reactivation. This period does not authorize or trigger automatic deletion. Legal, billing, or agreed retention requirements still apply. A paid-in-full domain is transferred when registrar rules permit. Exports do not include OBG Tools code, templates, database structure, or platform logic.
Contact
Contact support@obgtools.com for a question about a proposal, refund, cancellation, or purchase.